1) A complaint must be about a specific event. It must state the date and approximate time, place and what you would like done.
2) A complaint may not be made on behalf of others.
3)The complaint is made face to face to the staff member concerned and is dealt with immediately after school or before 8.45am. Face to face negotiation between adults is always the best way.
4)A verbal complaint may be made to the Principal but he will also want to know the specific date, event, time and place and what you would like done. You will always be listened to.Ninety nine percent of complaints are misunderstandings. It may or may not be possible to give you everything you want.
5) You may write a letter to the Principal stating specific date, time, event and place but you will probably be asked to come and talk about the problem anyway.
6) It is always easiest to meet the staff member concerned after school in the carpark.
7) If you get no satisfaction from the Principal you may write a letter to the board of trustees (chairperson) who meet once every 4 weeks.The address is 57 Pine Ave Melville. Unsigned letters will not be accepted. It could be up to a month before you receive a written reply. In the first instance the board chairperson will meet with the Principal to discuss the matter.
8) The board may refer the matter back to the principal for solving.
9)The board may dismiss the letter.
10)The board may investigate the letter.
11)The board may take the role of mediator between the complainer and the school, or the board may hire a mediator to do so.
